In 1926 the HEMA opened its first shop, a department store for the ordinary man where products were sold at unit prices. And still HEMA stands for simplicity, clarity, quality and honesty. With 450 stores in the Netherlands, Belgium, Luxembourg, France and Germany, HEMA is the largest franchisor of the Netherlands.

We were tasked to select and implement a new document system and convert all templates in line with the new corporate identity.

A workshop with ‘heavy users' resulted in a functional description of wishes and needs. We designed a web-based system so that users do not have to install any software locally and information is always and everywhere up to date. This way we can guarantee a consistent appearance within the branches and business units in the Netherlands and abroad. From the implementation, together with the IT department of HEMA, onward we made sure that all questions HEMA had were quickly answered by our Service desk.