Wayfinding project runs like a train

Every day NS transports about one million passengers on five thousand trips and passing some 320 stations. Wayfinding on the stations is essential and contributes to the objectives of NS: transporting passengers safely, making sure passengers travel on time and in comfort, and offering them attractive train stations.

We were asked to develop and implement a new wayfinding system at the stations.

A precondition was that the new system was tested thoroughly and could be implemented quickly at all stations.Our agreed target was to have completely developed and tested a new system within a year and have it implemented within two years.To achieve this ambitious goal, we asked for a commitment at board level and each week we met with the three design agencies taking part in the project. Thus we ensured involvement and steady progress.