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UWV |
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Savings calculated. Savings realised.
UWV implements the SUWI law (Wet Structuur Uitvoeringsorganisatie Werk en Inkomen). UWV is the result of the merger of five institutions (GAK, Guo, USZO, Cadence and SFB). Following the merger, the new UWV brand had to be implemented at all locations. An extensive project involving about 130 locations and 18,000 separate documents.
We were asked to advise UWV in general, provide complete project management for a number of sub-projects and provide specialists to complement the executive team. In addition, we had to reduce the number of forms and brochures and realise identifiable savings.
It turned out that the calculated turning point between the cost of the corporate changeover and the savings occurred in the second year already - a good incentive to start the transformation programme. When we executed the project we concentrated on reducing the print package. We reduced 18,000 documents to just over 9,000. We standardised the forms and improved UWV's written communications with its customers.
Cost savings to date are neatly in line with our calculations.
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